Known Issues
Known issues, work arounds, and solutions are listed here as well as links to known issue pages in other systems.
Grouping by Semester - No Solution
I asked D2l to enable "Group By Semester" for RODP Org. D2L Support response: Unfortunately the My Courses widget cannot be grouped by semester at this point in time, due to a known bug found in 8.1.2 MR3. Development is currently aware of the issue, and we are planning on fixing this problem in on of our upcoming releases. I will keep this ticket as open until the update has been released, and deployed on your site.
Problem Connecting to D2L with WebDAV using Windows Vista
It is not currently possible to connect to D2L with WebDAV using Windows Vista as your operating system. Thanks to Lee Frakes from ETSU for this information.
Please look at the Admin Tips and Tricks section. There has been an update to this.
Microsoft Update for webfolders (webdav).
OS: Windows 98 SE, ME, 2000, XP and 2003
While troubleshooting the timeout issue with webdav and the error "An error occurred copying some or all of the selected files" I found an Update for Microsoft Webfolders (webdav). A Microsoft update has been released. Although, this update does not fix all issues it does fix many of the problems I have seen with file upload using webdav. The link to the update is http://www.microsoft.com/downloads/details.aspx?familyid=17C36612-632E-4C04-9382-987622ED1D64&displaylang=en. - Lee Frakes.
WebDav Update since hot fix:
On 4/12/07 at approximately 2:00 p.m. est our SSL certificate was applied to our D2L site. I noticed some issues with uploading files. I logged into the site and noticed that it was redirected to an https URL. I removed my webdav directories in "My Network Places? in XP. I then remade the conenctions with the Https designation. All 121 course IMS package files that failed to upload before and after the update, uploaded without any issue. Hope this helps. - Lee Frakes
Issue with Self-Assessment Tool - Solution is to upgrade to 8.1.3
In our faculty training course, we had the Self-Assessment tool in place. Faculty are enrolled as students. They can see the tool and the self-assessment listing but when they try to take the assessment, they get a 401 error screen. Contacted D2L support. The response was that it is a known issue. Response pasted below:
This problem is fixed in 8.1.3, which was released recently. Today I was able to confirm that it is indeed officiall released. It may be in your interest to upgrade to 8.1.3 from 8.1.2-MR3.
Nav Bar and Screen resolution problems
The UofM nav bar has two images in use (one on the left, and the other on the right- right of the pager). We were seeing an issue with adding more than 5 or so nav bar tools on the left side of upper/lower nav bar regions. When this was done, the right side logo as well as right side (upper and lower) nav elements were being pushed off-screen (at 1024 x 768 resolution). The only way to see the info on the right was to highlight the text and images and pull the screen to the right. Editing spacing of the nav tools does not make a difference. There's a thread that I have added to in the D2L Community where someone else was experiencing the same (D2L answer was not really correct).
Here's a possible work around: This may not be “the” solution unless you lock down the Nav Bar after it is setup, but I have found that if you heavy load the right side (upper or lower) instead of the left side of the nav bar it does not cause issues with the logo and viewing the nav tools in 1024 x 768 resolution. That being said, should you decide not to lock down the nav bar, you will need to be sure that faculty understand that adding nav bar components to the left will impact many users ability to navigate effectively in the course by inadvertently “hiding” nav tools. Keep in mind, 800 x 600 will present this issue regardless as far as I can tell.
Folder Size code: Use at your own risk
Here is the code to list and determine the size of course content directories, sorry for the delay in posting. In Blackboard the file structure directory on the server is named after the course id. For ETSU it is like this: ADMN-1010-201-20063. I'm sure there is something like this. Please test the code prior to using it on your production system as the code is not grunted. Ensure you edit the "Set f = fs.GetFolder" line with the path to the content folders for the courses. Here is an example path "E:\Temp\". Also, when running the code the command structure is like this if you want to write it to a file: c:\Temp>cscript foldersize.vbs>foldersize.csv. You can also use wscript if you wish. Here is the code.
on error resume next
Server.ScriptTimeOut = 2500
Dim fs, f, sf, f1, s, tf, a
Set fs = CreateObject("Scripting.FileSystemObject")
Set f = fs.GetFolder("Path to content folders")
Set sf = f.SubFolders
wscript.echo "Course\Org,Folder Size"
For Each f1 In sf
wscript.echo UCase(f1.Name) & "," & (f1.Size/1024)/1024 & " MB"
Next
Set sf = nothing
Set f = nothing
set fs = nothing
I hope this helps everyone. Lee Frakes
Intel Macs and Importing Gradebook CSV Files:
Using an Intel Mac: Currently if you export the gradebook and edit the grades to import back into the grades area it will act like it is working and going through the process and give you a successful message, but it does not actually change anything. I reported this to D2L and they are aware of it. They actually did not tell me about the workaround. Their suggestion was to use Parallels with Windows so I let them know the solution we found. Apparently this is not an issue for Power-based Macs, only Intel.
Workaround: Make sure when using the Intel Mac to save the CSV file as CSV (Windows) before attempting to import and it works fine.
In other Systems
See Also
Comparison of WebCT/D2L
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